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How long will it take for your order to arrive?
What happens if some of the products I ordered are not in stock?
What are the delivery costs?  [See new rates as at 30/04/08]

Delivery Times:

The length of time that it will take to receive your order can be determined by adding:

1) the time taken for us to pick, pack and ship your order and
2) the time taken to deliver your order. Following is a brief outline of these steps:

1) Picking/Packing/Shipping

This step involves picking the order from the warehouse, then packing and invoicing it. Our website displays the web availability for a given product on its product details page. The "suggested time to invoice" shows the time that it will take to complete this first step. In general if the products are available and we receive your order before midday, this step should be completed on the same day - meaning same day shipping of your order.


2) Delivery

The time taken to deliver your order is determined by our mail carriers. We ship orders direct from our West Ryde [NSW], Woolloongabba [QLD], Blackburn [VIC], Adelaide [SA] and Perth [WA] stores.


3) Suggested Delivery Times

Note: This information is provided as an indication only for orders where all items are available at the time of order. Unexpected delays from our mail carriers may affect the times stated here.

 

Destination

Delivered by
Sydney / Perth Metro 1 - 3 working days
Melbourne / Brisbane / Adelaide Metro
NSW / WA regional		 2 - 5 working days
Other capital cities 3 - 6 working days
Other interstate 4 - 10 working days
New Zealand 7 - 14 working days
Other countries 3 - 6 weeks

 

 
Backorders:

If there are items in your order that are not in stock in West Ryde, they will be backordered and either sent from another Koorong branch if available there, or ordered from the publisher/supplier.  Your backorders will be shipped separately, but no additional postage charges will be applied.

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New Delivery Charges:

At Koorong, we charge only one delivery fee for any order*, even if that order is filled in more than one shipment. Backorders of temporarily unavailable items on your initial order will not be charged any additional delivery fee when they are sent. We calculate postage according to the total value of items supplied from your order. Delivery charges are listed in the table below.

*Note for international orders: We will only charge postage on items that are shipped, including the minimum shipping fee. Susbsequent shipping of backordered products will be charged at the standard international rate, however, no minimum fee will be applied to these shipments.

Postage, Handling and Insurance

Australian Web Orders:
$0-$29.99.......$5.95
Order Online And Save!

Save $1.00 postage on every web order under $125!**

All web orders $125 and over are POSTAGE FREE!**

**Discount postage offer applies only for web-store orders delivered in Australia. Prices compared to the standard delivery rates listed in the table below. Offer does not apply to email orders.
$30-$61..........$7.95

$61-$124.99......$8.95

$125 or over.....FREE
   
Australian Mail/Phone/Fax/Email Orders: $0-$29.99.........$6.95
  $30-$61............$8.95
  Over $61...........$9.95
 

GST-FREE New Zealand Orders:

 Orders under $61 pay Australian Mail rates listed above. Orders over $61 add 15% of order value.

GST-FREE Singapore Orders:

 Orders under $61 pay Australian Mail rates listed above. Orders over $61 add 25% of order value.
GST-FREE Overseas (non - NZ) Orders: Add 40% of order value (minimum shipping fee $10)
Overseas SOFTWARE ONLY Orders: 
.................................$10